This policy explains how information is used to provide parcel collection, label printing support, account access and customer service.
Drop For Me provides local parcel collection services. Contact: info@dropforme.co.uk.
We may collect your name, contact details, account information, collection address, parcel booking details, uploaded label or QR images, payment references, support messages and website usage data.
We use information to provide parcel collection, manage bookings, process payments, print labels where requested, provide customer support, prevent misuse and improve the service.
Payments are handled by a secure payment provider. Drop For Me does not store full card details.
We process information to provide the service you request, meet legal obligations, protect our legitimate business interests and, where required, with your consent.
Records may be kept for up to 6 years where needed for legal, tax, accounting, dispute, fraud prevention or service records.
You may request access, correction or deletion of your personal information, withdraw marketing consent and raise a complaint with the ICO.
