Drop For Me policies
Use this hub for parcel rules, refunds, cancellations, privacy and customer terms for Drop For Me collections across North Cotswolds.
Prohibited items
Check which items cannot be collected or handled through Drop For Me.
Refunds and cancellations
Understand booking cancellations, refund handling and plan payment rules.
Privacy policy
See how customer, booking and account information is handled.
Terms and conditions
Read the terms for using Drop For Me collection and account services.
Collection essentials
Pay As You Go: minimum 48 hours notice. Collect 25: minimum 24 hours notice. Collect 120: minimum 4 hours notice, with same-day collection available where qualifying slots remain.
Drop For Me accepts parcels up to 15kg each. Your parcel must also comply with the size, weight and contents rules of the courier/service shown on your label or QR code. Size presets do not override carrier-specific dimensions.
Choose attended collection with an authorised person available for the one-hour slot, or explicitly opt in to unattended collection. Unattended windows are AM 06:00-14:00 and PM 14:00-22:00. Provide safe-place instructions, confirm access and acknowledge that the parcel remains at your chosen location until physically collected. Minimum notice and the four-hour edit/cancellation cutoff apply to the start of your chosen window.
Subscription plans are designed for consolidated parcel collections. Where repeated single-parcel collection requests create unusually high collection frequency, Drop For Me may combine or reschedule eligible collections within the service level of your plan.