How Drop For Me handles customer information.
This policy explains how information is used to provide parcel collection, label printing support, account access and customer service.
Who we are
Drop For Me provides local parcel collection services. Contact: info@dropforme.co.uk.
Information we collect
We process customer and sender addresses, recipient addresses contained on labels, tracking references, label and QR images, safe-place instructions, consent records and collection evidence/photos, alongside account, booking, payment-reference and support information.
How we use information
We use information to provide parcel collection, manage bookings, process payments, print labels where requested, provide customer support, prevent misuse and improve the service.
Payment information
Payments are handled by a secure payment provider. Drop For Me does not store full card details.
Legal basis
We process information to provide the service you request, meet legal obligations, protect our legitimate business interests and, where required, with your consent.
How long we keep information
Records may be kept for up to 6 years where needed for legal, tax, accounting, dispute, fraud prevention or service records.
Your rights
You may request access, correction or deletion of your personal information, withdraw marketing consent and raise a complaint with the ICO.
Collection evidence and handoff
Collection evidence is used to record physical collection and help resolve service queries. Access is restricted to authorised staff and the booking customer. Label information is shared with the appropriate carrier as needed for handoff and delivery.